Shipping & Returns
A little friend. A whole lot of care. Here is how we look after your Mighty Pals order.
Shipping
We ship to the contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
Standard doll shipping is $9.95 for the first doll and $3.95 for each additional doll in the same order. Shipping charges and applicable taxes are shown at checkout before payment.
The 10-doll bulk package is $339.80 before applicable tax: $299.80 for the doll sets plus $40 shipping already included in the package price. No additional standard shipping charge applies to that package.
Once an item is ready to ship, allow 1–2 business days for handling and 2–6 business days in transit. Business days are Monday through Friday, excluding public holidays. Our order cutoff is 2 p.m. Eastern Time. Orders placed after cutoff begin processing the next business day. Delivery times are estimates and can be affected by carrier delays.
Preorders and cancellations
Each preorder product page states its preorder arrival date. Payment is collected at checkout. The handling and transit estimates above apply when the product is ready for dispatch, rather than when a preorder is placed. If a preorder is delayed, we will notify you of the revised timing and offer the choice to wait or cancel for a full refund.
You may cancel a preorder for a full refund at any time before shipment by emailing kelly@postivahealth.com with your order number.
Tracking and delivery help
We will send tracking information when your order ships. If your package is missing, damaged, or delayed, contact kelly@postivahealth.com with your order number so we can help.
Returns & refunds
30-day returns
You may request a return within 30 days after delivery for a full refund of the returned item’s purchase price and applicable sales tax. There is no restocking fee. For change-of-mind returns, items must be unused and unwashed, with all included dolls, accessories, and certificates. Please include the original packaging where available. Opening the package to inspect the item does not by itself prevent a return.
How to start a return
Email kelly@postivahealth.com with your order number, the item you want to return, and the reason. We will provide return instructions and the return address. Do not send a return to an address shown elsewhere without first receiving return instructions.
Damaged, defective, or incorrect items
Contact us within 30 days after delivery. We cover return postage and provide a prepaid return label when a return is needed. You may choose a replacement, subject to availability, or a full refund, including the applicable original standard shipping charge and sales tax. Photographs can help us resolve the issue, but please contact us even if you cannot provide them.
Change-of-mind returns
Customers pay return postage. Original shipping charges are nonrefundable. No restocking fee applies.
Refund timing
We issue refunds to the original payment method within four calendar days after receiving the return. Your bank or payment provider may take an additional 5–10 business days to post the credit. Preorder cancellation refunds are issued within four calendar days after the cancellation is confirmed.
Exchanges
For a different character or packaging option, request a return and place a new order. For damaged, defective, or incorrect items, contact us for a replacement or refund as described above.
Contact Mighty Pals
Mighty Pals is operated by Postiva Health LLC.
Customer support: kelly@postivahealth.com
Registered business address: 20062 SE Gallberry Dr, Jupiter, FL 33458, United States.
Please contact us for return instructions before sending an item.